I can’t stand my job! That stupid video store it the crusher of all souls for anyone who ever worked there or who ever will work there in the future.
First I’ll talk about the management… or lack of. There are 3 managers who all run our tiny, shit store. There is the owner who we will call Ben. He lives and works all the way out in Shepperton. Then there is our “area manager” who shall be known only as Lee. Lee is pretty much Ben but lives closer to our store. And finally there is our store manager who will remain “unknown” for more reason than one. With three managers you would think that there would be some order to the running of the store, but thats where you and especially me are wrong. Ben hands orders down to Lee and Lee then yells them at out store manager,(Lee is a real bitch) and then our store manager will either never do it or get one of us to do it.
We get given these jobs every day, things like, rearrange tables or god forbid “overnight overdues”. This means calling up every customer that has a movie that is over one day late. These jobs usually take between 1 hour, but there is always a list of jobs to do. So one night you may be told to rearrange the retail stock, tidy some rental shelves and the overdues. This is a good two to three hours work in a three or four hour shift. There are also the returns that need to go out onto the shelves and serving customers. There is never any help when you are working a week day, there are only two staff working on weekends. And every night we are supposed to take out the rubbish, vacuum the whole store and dust the counter. If we don’t do these jobs then you get a written warning and if you get three then you are fired.
Management recently hired another staff member who was supposed to be there to fill in for any shift that someone couldn’t make it to, but this person is never available to work when we need her to. So that means they come to me cause I’m the one who has finished school and has allot of free time apparently. So me being the nice person I am say yes I can do it. But when ever I need someone to work for me there is no one is able to do it cause they all have Uni or have another job to go to.
The next thing that really pisses me off are the customers. The other day I had a customer yell at me cause I couldn’t find the disc to a movie they wanted to buy. I told them that is has gone missing and they said “this is ridiculous, why would you have the movie on the shelf if you don’t have the disc?!” The answer to that brain dead question is “I don’t know it has gone missing until someone tries to buy it!” Customers seem to think we have tracking devices on all the movies in the store and that the computer can tell me the exact location of the movie.
Here are few things for you customers to remember when hiring a movie where i work:
- Grab the case behind the original. Its not that hard!
- If you think you are better than me, you are wrong!
- I don’t care that you dropped the movie off on the day that it was due back. If you return it after closing time, even if i am still in the store it is still late so just pay the f@#%ing fine!
- instead of threatening to go to a different store, actually go there!
- If the movie is out then you should have gotten here earlier!
- It’s not my fault the disc is scratched.
- Once again PAY THE BLOODY LATE FEE
- I am not willing to get fired cause you don’t have enough money on you.
- 3 day hires are counted as new release
- When we are closed we will not let you in no matter how much you beg and shake the door
- Don’t call us every 5 minutes asking for the same movie
- When i accidently don’t give you the correct change do not insult me
- If you didn’t like the movie thats to bad.
- Read the signs. It will save you time and save me time explaining things to you.
The main thing i hate about many of the customers is they think they are better than you, and that you have to serve them and make them happy. I personally don’t care about what ever problems you have with the store. If you want to complain talk one of our three managers.